Free Services
Free hosting plans are provided at no cost and therefore are not eligible for refunds. If a free account is suspended or terminated for AUP violations, no refund or compensation applies.
Paid Services
For paid plans and paid upgrades:
- New paid services may be refunded within 7 days of the original invoice payment if the service was never provisioned or is fundamentally not working, provided the issue could not be resolved by support.
- Refunds are not available for accounts suspended due to policy violations.
- Refunds are not available once a service has been significantly used (bandwidth heavily consumed).
- Payment processing fees (if any) are non-refundable.
Service Interruptions
Free hosting is offered without an uptime guarantee. Upstream suspensions (including daily IO/hit limits, abuse complaints or inactivity) are outside our direct control. We will assist you in restoring service where possible via support tickets.
Cancellations
You may request account cancellation at any time by opening a support ticket from the client area. Cancellation removes your website files and databases permanently.
How to Request a Refund
Open a support ticket with your invoice number and reason. Approved refunds are processed within 14 days to the original payment method.